FAQ
Frequently Asked Questions
What does The Crochet Garden sell?
The Crochet Garden sells digital crochet PDF patterns and related digital crochet resources.
Our products are digital files, not physical crochet products.
Will I receive a physical package?
No. Our crochet patterns are digital products.
You will not receive a printed pattern or physical parcel unless a product listing specifically states otherwise.
How will I receive my crochet pattern?
After your payment has been successfully completed, your digital product is delivered electronically.
Depending on the product and delivery system, you may receive a download link by email or access to the file after checkout.
Is delivery instant?
Yes. Our digital products are designed for instant electronic delivery after successful payment.
What file format are the patterns?
Our crochet patterns are generally provided as PDF files.
Please check the individual product description for the exact files included with each purchase.
Can I use my phone or tablet?
Yes, PDF files can generally be viewed on modern smartphones, tablets, laptops, and desktop computers using a suitable PDF reader.
What if I don't receive my download?
First, check your email inbox, spam folder, promotions folder, and other filtered folders.
If you still cannot locate your download, contact:
Please provide your order number and purchase email address so we can assist you.
Can I print my PDF?
Yes, unless the individual product listing states otherwise, you may print your purchased pattern for your own personal use.
Can I share my PDF with a friend?
No. Your purchased PDF is intended for your own use.
Please do not upload, redistribute, resell, or share the digital file or download link.
Can I resell the PDF?
No. Purchasing a digital pattern does not transfer copyright ownership to the purchaser.
The PDF itself may not be resold or redistributed unless we have expressly granted permission.
Can I sell finished crochet items made from a pattern?
The rights relating to finished items may vary depending on the specific pattern and applicable copyright/license terms.
Please review the individual product information and applicable pattern terms before using a pattern for commercial production.
Can I get a refund?
Refund requests must generally be submitted within 30 days of receiving your order.
Please contact support@thecrochetgarden.shop with your order number and details of your request.
How quickly are approved refunds processed?
Approved refunds will be processed within 7 days.
The time it takes for the funds to appear in your account may depend on your payment provider or bank.
What if my PDF is corrupted or incomplete?
Contact us at support@thecrochetgarden.shop.
We will review the issue and, where appropriate, provide a replacement or corrected file or review the purchase for a refund.
Do you charge shipping?
No physical shipping charge applies to our digital crochet PDF products because they are delivered electronically.
Do you sell internationally?
Digital products can generally be purchased and accessed electronically from locations where our products and checkout are available, subject to applicable laws and restrictions.
How can I contact The Crochet Garden?
You can contact us using:
Email: support@thecrochetgarden.shop
Phone: +44 7594 433222
Address:
The Crochet Garden
2 W Parade Rd
Scarborough YO12 5ED
United Kingdom
Website: www.thecrochetgarden.shop