Refund policy
Last Updated: September 20, 2026
Thank you for purchasing from The Crochet Garden.
Because our products are digital crochet PDF patterns delivered electronically, we have established the following refund policy to make our process clear and transparent.
1. Digital Products
The Crochet Garden sells digital products, primarily downloadable crochet PDF patterns.
Digital products are delivered electronically rather than physically shipped.
Before completing your purchase, please carefully review the product description, photographs, pattern details, included files, skill level information, and other product information available on the product page.
2. Refund Request Period
You must submit a refund request within 30 days of receiving your order.
Refund requests submitted after this period may not be eligible for a refund unless required by applicable law.
3. How to Request a Refund
To request a refund, contact:
Please include:
-Your full name
-Order number
-Email address used for the purchase
-Name of the digital product
-Reason for your refund request
Providing the relevant order information helps us locate your purchase and process your request efficiently.
4. Refund Processing
Approved refunds will be processed within 7 days after the refund has been approved.
The time required for the funds to appear in your account may vary depending on your payment provider, bank, card issuer, or other financial institution.
We cannot control the processing time imposed by a third-party payment provider after we have initiated a refund.
5. Incorrect or Incomplete Files
If a purchased PDF is technically defective, incomplete, corrupted, inaccessible, or materially different from the product description, please contact us as soon as possible.
We may provide a corrected or replacement file where appropriate.
If the issue cannot reasonably be resolved, we will review the matter for an appropriate refund.
6. Duplicate Purchases
If you accidentally purchase the same digital pattern more than once, please contact us with the relevant order numbers.
We will review duplicate purchases and may issue an appropriate refund for the duplicate transaction where applicable.
7. Customer's Change of Mind
Because our products are digital files that may be accessed or downloaded electronically, please review the product information carefully before purchasing.
Where applicable, any statutory rights you may have under UK consumer law remain unaffected.
Nothing in this policy is intended to remove or restrict a legal right that cannot lawfully be excluded.
8. Digital Delivery Problems
If you paid successfully but did not receive your digital download or cannot access the purchased file, please contact us at:
We will check the order and assist you with accessing the product you purchased.
9. Refund Method
Approved refunds will generally be issued to the original payment method used for the purchase, unless another method is required or permitted by applicable circumstances.
10. Abuse and Unauthorized Distribution
Our digital patterns are intended for the customer who purchases them.
Customers must not redistribute, resell, upload, share, reproduce, or commercially distribute the PDF files themselves unless the specific product description expressly grants such permission.
A refund does not grant permission to continue using, distributing, or sharing copyrighted digital material.
11. Contact
For questions about refunds, please contact:
The Crochet Garden
2 W Parade Rd
Scarborough YO12 5ED
United Kingdom
Email: support@thecrochetgarden.shop
Phone: +44 7594 433222
Website: www.thecrochetgarden.shop