Privacy policy
Last Updated: September 20, 2026
The Crochet Garden (“The Crochet Garden,” “we,” “our,” or “us”) respects your privacy and is committed to protecting the personal information you provide when using our website, www.thecrochetgarden.shop.
This Privacy Policy explains what information we may collect, why we collect it, how we use and protect it, and the choices available to you when you visit our website or purchase our digital crochet PDF patterns.
By using our website or purchasing a product from us, you acknowledge that you have read and understood this Privacy Policy.
1. Information We Collect
Depending on how you interact with our website, we may collect information such as:
-Your name
-Billing and/or delivery information where applicable
-Email address
-Telephone number
-Payment and transaction information
-Information relating to products you purchase
-Order history
-Information you provide when contacting customer support
-Information you submit through forms on our website
-Technical information associated with your visit to our website
For digital products, we may also maintain information necessary to provide access to the digital product you purchased.
We do not require unnecessary personal information to purchase a crochet PDF pattern.
2. How We Use Your Information
We may use your information to:
-Process and fulfill orders
-Provide access to purchased digital products
-Send order confirmations and purchase-related communications
-Respond to customer service requests
-Process refunds where applicable
-Maintain records of transactions
-Prevent fraudulent or unauthorized transactions
-Maintain and improve our website
-Improve our products and customer experience
-Comply with applicable legal and regulatory obligations
-Communicate with you when necessary regarding your order or account
We do not use your personal information for purposes that are incompatible with the reasons for which it was collected unless permitted or required by applicable law.
3. Payment Information
Payments may be processed through third-party payment providers available through Shopify and/or our checkout.
When you make a purchase, payment information may be processed directly by the applicable payment provider. We do not intentionally store complete payment card numbers on our own website.
Payment providers may have their own privacy policies and terms governing how they process personal information.
4. Digital Product Delivery
Our products are digital crochet PDF patterns.
After a successful purchase, the digital product may be delivered electronically through the digital delivery system connected to our Shopify store.
Depending on the delivery system, you may receive a download link by email or be provided with access to the purchased file after checkout.
We may retain basic order information necessary to confirm that you purchased a particular digital product and to provide customer support.
5. Cookies and Similar Technologies
Our website may use cookies and similar technologies to provide essential website functionality, remember preferences, understand website usage, and improve the shopping experience.
Cookies may be used for purposes such as:
-Maintaining shopping cart functionality
-Remembering preferences
-Supporting checkout functionality
-Understanding website traffic
-Improving website performance
-Supporting marketing or advertising functions where applicable
You may be able to control cookies through your browser settings. Disabling certain cookies may affect some website functionality.
6. Shopify and Service Providers
Our store is operated using Shopify's ecommerce platform. Shopify and other service providers may process information necessary to operate the website, process transactions, provide checkout functionality, deliver digital products, prevent fraud, and provide related services.
Third-party providers only receive information where necessary to provide their services, fulfill transactions, comply with legal requirements, or perform other legitimate business functions.
7. Information Security
We take reasonable measures to protect personal information against unauthorized access, alteration, disclosure, or destruction.
However, no internet transmission or electronic storage system can be guaranteed to be completely secure. Therefore, while we take reasonable precautions, we cannot guarantee absolute security of information transmitted to or stored through our website.
8. Information Retention
We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including fulfilling transactions, maintaining business and financial records, resolving disputes, preventing fraud, and complying with legal obligations.
9. Your Privacy Rights
Depending on applicable law, you may have rights relating to your personal information, which may include requesting access to information we hold about you, requesting correction of inaccurate information, requesting deletion where applicable, or raising questions about how your information is used.
To make a privacy-related request, contact us using the information below.
10. Children's Privacy
Our website is not intentionally directed toward children who are unable to enter into purchases or provide information as permitted by applicable law.
We do not knowingly collect unnecessary personal information from children.
11. Third-Party Websites
Our website may contain links or integrations provided by third parties. We are not responsible for the privacy practices, content, or security of websites operated by third parties.
We recommend reviewing the privacy policy of any third-party website before providing personal information.
12. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our services, legal requirements, technology, or business practices.
The updated version will be posted on this page with a revised “Last Updated” date.
13. Contact Us
If you have questions about this Privacy Policy or how your personal information is handled, please contact:
The Crochet Garden
2 W Parade Rd
Scarborough YO12 5ED
United Kingdom
Email: support@thecrochetgarden.shop
Phone: +44 7594 433222
Website: www.thecrochetgarden.shop