Contact information
We're here to help with questions about our digital crochet patterns, orders, downloads, refunds, and general store information.
Customer Support
The Crochet Garden
Email: support@thecrochetgarden.shop
Phone: +44 7594 433222
Business Address:
2 W Parade Rd
Scarborough YO12 5ED
United Kingdom
Website: www.thecrochetgarden.shop
Questions About an Order
If you are contacting us about an existing order, please include your order number and the email address used during checkout.
This allows us to locate your purchase and assist you more efficiently.
Digital Download Problems
If you completed a purchase but cannot find or access your PDF, please contact us at:
Please check your inbox, spam folder, and promotions folder first, as the digital delivery email may occasionally be filtered by your email provider.
Refund Questions
For refund requests, please include:
-Your order number
-Your name
-The email address used for the purchase
-The product purchased
-A brief explanation of your request
Refund requests should be submitted within 30 days of receiving your order.
Approved refunds are processed within 7 days.
Product Questions
If you have a question about a particular crochet pattern, please provide the product name or product page when contacting us.
We will do our best to provide accurate information about the digital product.
Contact Information
The Crochet Garden
2 W Parade Rd
Scarborough YO12 5ED
United Kingdom
Email: support@thecrochetgarden.shop
Phone: +44 7594 433222
Website: www.thecrochetgarden.shop
We appreciate your interest in The Crochet Garden and will make reasonable efforts to respond to customer inquiries as promptly as possible.